Shipping Policy
Effective Date: September 1st, 2025
1. Introduction
At Kings Hideout ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, https://kingshideout.com/.
2. Shipping Destinations
● Countries We Ship To:
o United States
● Future Expansion:
o We are continually working to expand our shipping destinations. Please check back regularly for updates.
3. Shipping Costs
● Domestic Shipping (United States):
o Standard Shipping: Free shipping
● No Hidden Fees:
o All shipping costs are calculated and displayed at checkout. There are no hidden fees.
4. Order Processing Time
● Processing Time:
o Orders are processed within 1-2 business days (Monday to Friday, excluding holidays).
● Order Cut-Off Time:
o Orders placed before Noon will begin processing the same day.
● Weekend and Holiday Orders:
o Orders placed on weekends or public holidays will be processed on the next business day.
5. Estimated Delivery Time
● Domestic Shipping:
o Standard Shipping: 3-5 days
● Notes:
o Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.
6. Shipping Methods and Carriers
● Reliable Carriers:
o We partner with reputable carriers to ensure your package arrives safely.
▪ Domestic Carriers: [e.g., USPS, UPS, FedEx]
▪ International Carriers: [e.g., DHL, FedEx International]
● Shipment Tracking:
o All orders include tracking information, which will be provided via email once your order has shipped.
● Insurance:
o Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.
7. Order Tracking
● Tracking Information:
o After your order has been shipped, you will receive an email containing:
▪ Tracking Number
▪ Carrier Name
▪ Link to Track Your Package
● How to Track Your Order:
o Visit www.kingshideout/track-order or the carrier's website.
o Enter your tracking number to view the status and estimated delivery date.
● Assistance:
o If you have questions or need assistance with tracking, please contact our Customer Service.
8. Delivery Issues
8.1 Delayed or Lost Packages
● Delayed Delivery:
o If your package is delayed beyond the estimated delivery time, please contact us at Kteam@kingshideout.com or 785-615-6660.
● Lost Packages:
o If your tracking information indicates that your package was delivered but you have not received it:
▪ Verify the shipping address provided.
▪ Check with neighbors or building management.
▪ Contact us for further assistance.
8.2 Damaged Packages
● Reporting Damage:
o If your package arrives damaged:
▪ Take photos of the damaged packaging and items.
▪ Contact us within, 7 days at Kteam@kingshideout.com.
● Resolution:
o We will work with you to arrange a replacement or refund as appropriate.
9. Missing Items
● Reporting Missing Items:
o If any items are missing from your order:
▪ Contact us within 7 days of receiving your package.
▪ Provide your order number and details of the missing item(s).
● Resolution:
o We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.